Terms & Conditions
GENERAL CONDITIONS OF ENGAGEMENT
1.1 These terms and conditions apply to the services to be provided by Scientific Services Group Limited in accordance with the instructions received from the Client (sponsor), as named in the booking form. The booking form and these terms and conditions form the basis of the contract between Scientific Services Group Ltd and the Client.
1.2 We will process your personal data in accordance with the law for the purpose of providing the requested services.
1.3 Consultation is required prior to making an online booking. Placing the order without consultation invalidates the contract and we will issue a refund minus processing charges which are 2.1%.
2. Cancellation & Refund
2.1 We shall provide a full refund minus admin fees which are 2.1% of the transaction amount + 0.20 GBP for cancellations made at least 12 hours prior to the scheduled booking for on-site property inspection.
2.2 For online property inspection reports, we provide a full refund (minus admin fees highlighted in 2.1) upto 24 hours after the client has submitted the form highlighting the dimensions of the rooms.
2.3 All refunds can take up 5 working days to be returned to bank account. We use a third party vendor to process payments.
2.4 Should a booking be canceled without sufficient notice ie less than 4 hours it will incur 75 % reduction fees.
2.5 Should the Surveyor be unable to access any part of the property due to circumstances outside of their control a 100% re-inspection fee will apply.
3. Amendments & Changes to Report.
3.1 When commissioning an inspection with the environmental consultant at Scientific Services Group LTD, you are requesting a surveyor to perform an independent assessment. Therefore, no interference should be made with the report and the fundamental outcome.
3.1 The report is written using the information provided by the client ie name of the applicant and occupants etc . If an error has been made by the client, the first revision is free (Clause 3.2 applies with respect to timeframes). Subsequent revisions incur a £25 admin charge.
3.2 Once the report has been completed an email will be sent to the client. It is the responsibility of the client to check all the information they have provided is correct. Revisions made after 14 days which are the result of an error by the client with the information they have provided incur an additional fee of £25.
3.3 Any errors made by the surveyor in the report will be rectified at the earliest opportunity free of charge.
4. Misleading Information / HMO (Housing in multiple occupation)
4.1 Should misleading information be provided in-order to obtain an accommodation certificate we reserve the right to end the contract.
4.2 We do not provide immigration property inspection reports for HMO (Housing in multiple occupation). The standard test for a house in multiple occupation (HMO) is whether two or more households share a basic amenity, such as a bathroom or kitchen.
4.3 No refund shall be provided if the property inspection has been performed and the surveyor has uncovered the client has intentionally provided fraudulent information. This is particularly relevant in the event of the surveyor uncovering the property is an HMO (Housing in multiple occupation).